Stories of Business Success and Scale
INDUSTRY: Municipalities
Altaworx Replaces Legacy POTS Lines for a Top 5 U.S. City
The Problem
The city’s Plain Old Telephone Service (POTS) lines had become both outdated and expensive. These tariffed products were no longer being serviced by carriers, and the costs continued to rise year after year. The existing infrastructure was dependent on legacy hardware that could not adapt to the city’s rapid growth.
The Solution
Altaworx developed a three-phase migration plan that allowed the city to transition to a modern, scalable voice system without any service interruptions. By implementing the upgrade in stages, Altaworx ensured that the department could maintain daily operations throughout the process. The solution integrated seamlessly with existing numbers and infrastructure, avoiding the need for a disruptive, all-at-once changeover.
Phase 1
Fax, Elevator, Alarm, Modem
- Validate remaining connections and locations
- Verify Connection type
- ATA programming and shipment
- Submit service port
- Coordinate Professional install and porting
- Service port completion
- Place test calls
Phase 2
VoIP
- Verify Voice Users & Locations
- Verify User Configuration
- Set timeline for activation
- Ship Programmed phones
- Submit service port
- Coordinate Phone placement and porting
- Place Phones
- Service port completion
- Place test calls
Phase 3
Centrex
- Validate lines and locations
- Verify wired or wireless internet need
- Leverage AT&T relationship to address porting and Centrex close out
- Present solution for each location type
- Submit service port
- Coordinate Professional install and porting
- Service port completion
- Place test calls
Business Impact
This top-five largest American city now has a strong communications foundation for the future. The modern infrastructure will save the city thousands of dollars annually by replacing high-cost POTS lines with efficient, scalable VoIP technology.
INDUSTRY: IT
MSP Becomes Altaworx Agent After Learning About Possible Earnings of Over $165,000 in Annual Recurring Revenue
Company Profile:
The Problem
When an MSP sold a 600-seat client, the provider expected $42,000 in commission and, in turn, only received $15,000 due to the company’s commission cap. We calculated that working as an Altaworx Agent would be possible to add $34,776 in ARR with evergreen commission (the life of a 36-month contract would produce $104,328 in commission over 3 years, assuming no growth) but only $26,082 in equity value to the business.
Had Altaworx White-Label Voice Solution been used, earnings could be
in annual profit
in Annual Recurring Revenue
in equity value for his business
The Solution
Although the MSP lost out on ARR, adding to equity value and commissions on that deal, the MSP signed with Altaworx as an Agent to avoid any further loss in business and to take advantage of Altaworx solutions, Tier 1 support, and truly owning the customer relationship.
Business Impact
The MSP eliminated the risk of losing earnings to commission caps and gained the ability to capture the full value of every deal. Beyond the increased profitability, the MSP now benefits from Tier 1 support, complete control over the customer relationship, and a business model that builds equity over time. This strategic shift has positioned the company to scale its revenue without the constraints of traditional commission-based structures.
INDUSTRY: White-Label Voice Services
Reseller Streamlines Telecom Billing and Compliance with Catapult by Altaworx
The Problem
A reseller of white-label voice started out using a non-telecom billing platform and decided to maintain telecom compliance in-house. After a short period of time, the reseller realized that telecom billing is far more complex than anticipated, and tax mapping and compliance submissions are expensive and challenging to maintain.
The Solution
The reseller found Catapult by Altaworx and migrated their billing to the white-label VoIP, billing, and compliance solution. Within a short period of time, the reseller discovered the freedom created for their energy to focus on sales instead of compliance. The reseller was also able to take advantage of volume rates and tax mapping to lower taxes and fees to the clients, thereby allowing the reseller to win more deals.
Business Impact
The move to Catapult streamlined the reseller’s business operations. By removing the complexity and expense of in-house telecom compliance, the reseller freed up valuable time and resources to drive revenue. Lower costs for customers improved win rates, while the fully managed solution provided the scalability needed to expand without adding internal overhead.
INDUSTRY: Healthcare
A Partnership in Safety and Connectivity
Company Profile:
Founded 70 years ago, Marbridge began as a ranch supporting adults with intellectual and developmental disabilities. Over the decades, it has grown into a thriving establishment where adults with cognitive disabilities can live, work, and thrive in a safe, supportive environment. Ensuring seamless safety protocols remains a cornerstone of its mission.
The Problem
As Marbridge expanded, its outdated phone system threatened campus safety and emergency communications. The IT and Senior Leadership teams recognized the need for an upgrade and sought a partner to provide reliable telecommunications solutions that would enhance safety and efficiency on campus.
The Solution
Marbridge partnered with Altaworx to upgrade its telecommunications by replacing the outdated landline system with a cloud-based VoIP platform, resulting in:
Enhanced features for efficient operations
Expanded coverage with more phones on campus
Cost savings in telecom
Increased internet bandwidth for better connectivity
Wireless failover for uninterrupted communication during outages
Business Impact
The new system reinforced Marbridge’s commitment to safety and well-being, providing reliable connectivity and improving overall communication. The Vice President of Development at Marbridge, Becca McPherson, stated that the transition gave them better control over their technology.
INDUSTRY: Healthcare
Altaworx Delivers Secure, Scalable Connectivity for Large Hospital Network
The Problem
The healthcare system was burdened by fragmented communication systems that varied from one facility to another. Outages regularly disrupted operations, creating unacceptable risks in patient care. Their reliance on costly and outdated POTS lines further strained budgets while offering no redundancy. Security vulnerabilities left sensitive patient data exposed to potential cyber threats, putting HIPAA compliance at risk. IT teams were stretched thin managing multiple sites with complex and inconsistent infrastructure, and new facility openings required lengthy setup times that slowed expansion efforts.
The Solution
Altaworx implemented a comprehensive communications and connectivity strategy designed to unify, secure, and streamline operations across the entire healthcare network. A cloud-based voice platform ensured seamless communication between care teams, while built-in backup systems maintained connectivity even during outages. Multi-carrier LTE redundancy eliminated single points of failure, ensuring uptime across all facilities.
POTS replacement technology allowed the system to retire expensive legacy lines while still supporting any remaining analog equipment. A private network combined with mobile device management tools secured both data and devices to maintain HIPAA compliance. Centralized SIM and device management simplified oversight, and preconfigured LTE deployment kits dramatically reduced setup times for new locations.
Business Impact
The healthcare system now has consistent, secure communication across all facilities, backed by reliable uptime and multi-carrier redundancy. The elimination of legacy POTS lines will produce significant cost savings, while HIPAA-compliant mobile management strengthens data security. IT teams have gained centralized control of their network, reducing operational strain, and new facilities can be brought online quickly with plug-and-play LTE kits. The result is a connected, compliant, and scalable communications infrastructure that empowers the healthcare system to focus on delivering exceptional patient care.
INDUSTRY: Manufacturing
Altaworx Powers Secure, Always-On Connectivity for IoT-Driven Manufacturing
The Problem
A leading smart manufacturing plant uses IoT devices and remote monitoring systems to power automation, track performance, and maintain efficiency across its operations. The plant’s existing network infrastructure struggled to support the demands of its connected environment.
Unstable connectivity frequently disrupted IoT device performance, while security threats targeted critical factory systems. High latency slowed automation workflows, impacting productivity. Communication between departments was fragmented, and network expansion into new factory wings proved difficult and time-consuming. Rising data costs from inefficient routing added financial pressure, further limiting the ability to scale.
The Solution
Altaworx delivered a fully integrated communications and connectivity solution designed for the unique demands of smart manufacturing. A multi-carrier LTE network provided reliable, high-speed connectivity across all devices and systems, ensuring consistent uptime. A private LTE network encrypted all traffic and added firewall protection to safeguard sensitive factory data. Application-level throttling prioritized speeds for real-time automation tasks, keeping production moving without delays.
Mobile Device Manager tools standardized device management across teams, while LTE quick-deploy kits enabled plug-and-play expansion into new factory wings without lengthy setup. Centralized SIM management and telecom expense management optimized usage, pooled data, and reduced unnecessary spending.
Business Impact
The manufacturing plant can now maintain reliable uptime and keep automation workflows running without disruption. Security is enhanced through encrypted private connectivity, and network expansion is faster and easier thanks to plug-and-play LTE kits. Data costs are reduced through optimized usage and pooling, while mobile device management streamlines operations and improves coordination across teams. The result is a secure, scalable IoT infrastructure that supports both current production demands and future growth.
INDUSTRY: Municipalities
Mid-Size City Operations Strengthened To Keep City Services Running During Severe Weather
The Problem
A mid-sized city faced issues with outdated communication systems, unreliable phone lines, inconsistent internet, and difficulties with communication, outages, costly maintenance, expansion, integration, and network security.
The Solution
Altaworx offers unified communication, multi-carrier LTE failover, POTS line replacement, mobile device manager, centralized management dashboard, and a private network to address these challenges.
Business Impact
Implementing Altaworx solutions will ensure city services continue during outages, improve inter-departmental communication, reduce telecom costs, secure public data, and prepare the city for future smart city upgrades.
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